Reviews are not syncing: a checklist

Work through these in order:

1. Is a source connected? Inbox shows Connect a review source if not. Check Settings > Integrations.
2. Was the property added via Google search? Manually entered properties have no Google Place attached, so Google cannot sync. Re-add the property using search, or authorize Business Profile.
3. Give it a few minutes. New connections sync immediately; ongoing refresh runs every few hours. The Sync reviews button in the inbox forces a refresh.
4. Places mode cap. Without Business Profile authorization, Google only exposes its five most relevant public reviews. Connect Business Profile for the rest.
5. Still stuck? Check Settings > Integrations for the source's last synced time and contact support with your property name.