Create a guest survey with smart routing

Surveys turn checkouts into reviews and catch problems privately before they go public.

Create one under Surveys. Each survey gets a public link and a QR code you can print, add to key cards, or drop into your checkout email.

Smart routing is the heart of it: the guest first rates their stay.

• Happy guests (4 to 5 stars) are invited to publish a public review, with direct links to your Google and other listings.
• Unhappy guests are asked what went wrong and for contact details, so you can recover the situation privately instead of reading about it on Tripadvisor.

The funnel dashboard shows opens, ratings, and how many happy guests clicked through to a public review site.