Common errors and how to fix them

"Google Places search is blocked" while adding a property. The deployment's Google key does not have the Places API (New) enabled. An administrator needs to enable it in the Google Cloud console.

"Error 400: origin_mismatch" on Google sign in. The app's web address is not registered as an authorized JavaScript origin on the Google OAuth client. An administrator adds it in Google Cloud console under Credentials.

A report says it is based on 0 reviews. Your reviews may be older than the report's default 90 day window; the assistant automatically widens to all time and notes it in the caption.

AI replies come out as "Template". The AI provider was unreachable or your credit allowance is exhausted. Check Settings > Usage; the template fallback keeps the inbox usable meanwhile.

A guest was not emailed a review request. Check the stay's status under Settings > Review requests: Skipped means there was no usable destination (no active survey and no Google listing) or the stay came from a demo PMS environment.